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Return Policy

RETURN POLICY

At Global Workwear, our primary focus is ensuring complete customer satisfaction. In the rare circumstance that you are not entirely pleased with your order, we have established a straightforward returns process to simplify the resolution. We strongly encourage customers to carefully review their orders before finalizing payment to ensure accurate and prompt dispatch without any delays.

For unwanted goods

If you’re simply unhappy with your goods, you have a period of up to 14 days to contact us from the point of receiving the goods.

  • You are responsible for returning the goods back to us via your selected delivery service. We recommend you use a tracked and trusted service, and we will not accept any returns damaged in transit.
  • Goods must be undamaged and unworn to the extent where the item has been classed as ‘used’, in the original packaging, with all labelling intact, allowing us to resell the goods.
  • Items returned without original product packaging or with packaging unusable will incur a charge of 25% of the value of the item / items returned. Items that have been used or damaged will not be accepted. If you receive an item that is damaged, you should note this with the courier and ourselves immediately on receipt.

Exclusions

Bespoke, specials, altered or personalised products are excluded from this Policy. (None refundable).

All sale and clearance items are non-refundable.

All Rescue Equipment, Safety PPE and Lifting Nets are non-refundable due to Safety reasons.

For faulty and incorrectly supplied goods

If, by chance, you receive goods that are damaged, faulty, or defective, you are entitled to claim a refund or exchange. It is imperative to contact us immediately upon receiving the goods. Subsequently, you have a period of 7 days to return the item to us.

  • You are responsible for returning the items to us. Any additional charges you may have incurred will be refunded using the same method of payment used for the item’s purchase. Alternatively, please reach out to sales@global-workwear.co.uk
 

Refunds

In the majority of cases, we will initiate a refund within 7 days of receiving the unwanted, faulty, or incorrectly supplied goods. The refund will cover the full amount, excluding the delivery charge. Refunds will be processed using the same payment method, unless alternative arrangements have been specifically agreed upon.

You are under a legal obligation to ensure the proper care of the items while they are in your possession. Additionally, you bear responsibility for any damage sustained by the goods during transportation. Upon inspecting the returned items, if we discover damage rendering them unsuitable for resale, we reserve the right to deduct an amount equivalent to the damage or may opt to deny the refund altogether. 

How to return your goods

Before making a return, you MUST notify us first. The easiest way to return your goods is by using our returns form. Alternatively, you can contact our customer services team on                        sales@global-workwear.co.uk, and reference your order number.

Click here to fill the Return Form

For in-stock items, delivery is anticipated within a 3-5 day timeframe from the date of ordering. Please note that we do not dispatch orders on weekends. In instances of heightened activity or promotional periods, there may be an extension in the delivery duration. Rest assured, we are committed to minimizing any disruptions to your service and will exert our best efforts to ensure a timely delivery

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