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Welcome to Global Work Wear . This Privacy Policy explains how we collect, use, store and share your personal information when you use our website global-workwear.co.uk , place orders, create an account, sign up for newsletters, or otherwise interact with us.
We are committed to respecting your privacy and to complying with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
This policy applies to all visitors, users, and customers of our website, including individuals browsing without an account.
We may collect and process the following types of personal data:
Identity information: name, username (if you create an account), date of birth (if required).
Contact information: email address, billing address, shipping/delivery address, telephone number.
Order & payment data: details necessary to process your purchase (e.g. items ordered, payment method, billing details, shipping details). Note: payment card details are handled via our third-party payment processor and are not stored on our servers (see Section 5).
Account data: account credentials (username/email, password — securely hashed), order history, wishlist, address book, any profile preferences.
Technical & usage data: IP address, browser type/version, device and operating system, browsing behavior on the Website (pages visited, search queries, referrals, time & date, session duration), cookies, analytics data.
Communications data: correspondence or messages you send to us (e.g. contact form inquiries, support requests), newsletter or marketing preferences.
We collect this data when you: register for an account; place an order; use our contact or customer-service forms; sign up for marketing/newsletter; browse or interact with our Website; or otherwise voluntarily provide the information to us.
Why We Collect & How We Use Your Data
We use your personal data for the following purposes:
Order processing & fulfilment — to process your orders, deliver products, manage payments, shipping, returns, and customer support.
Account management — to manage your user account, handle login, provide order history, wishlist, delivery addresses, and account settings.
Communications — to respond to your inquiries, send order confirmations, shipping updates, customer service messages, and other transactional communications.
Marketing (optional) — if you opt in, to send newsletters, promotions, updates about new products or offers. You may opt out at any time.
Improving the Website & user experience — analyze usage data to optimize site performance, product offerings, navigation, and content.
Fraud prevention & security — verify your identity, prevent fraudulent orders or unauthorized access, and ensure the security of our systems.
Legal compliance — to comply with applicable laws and regulations, resolve disputes, enforce our terms and policies, and respond to lawful requests from authorities.
Cookies & Tracking Technologies
We use cookies and similar technologies (e.g. web beacons, analytics) to collect technical and usage data as described above. Cookies help us to:
enable core site functionality (e.g. keeping you logged in, cart contents);
analyze site traffic and usage (via analytics tools);
improve user experience;
optionally, support marketing or advertising (depending on consent).
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website (e.g. login, cart, checkout, personalization).
Third-Party Services & Data Sharing
To operate our Website and services, we may share your data with trusted third parties. These may include, but are not limited to:
Payment processors / gateways — for processing payments (credit/debit cards, other payment methods). These providers handle sensitive payment data (e.g. card information) under their own security standards (e.g. PCI-DSS). We do not store full payment card details on our servers.
Shipping and delivery partners — to arrange deliveries, shipments and returns, who receive delivery/address information necessary to fulfill orders.
Analytics and performance tools — to monitor website usage, performance, trends and analytics.
Customer service or support platforms — to manage customer inquiries, support requests, and order-related communications.
We do not sell or lease your personal data to third parties for marketing or unrelated purposes.
If required by law or legal process (e.g. court order, regulatory request), we may disclose personal data to comply with our legal obligations.
Data Storage & Retention
We store and process your personal data using secure servers and systems operated or contracted by us (or our hosting / service providers). We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
We will retain your personal data only for as long as necessary to fulfil the purposes outlined above (e.g. to process orders, manage your account, comply with legal obligations, tax, accounting, or record-keeping requirements). Once data is no longer required, we will either securely delete or anonymize it.
Your Rights
Under UK data protection law (UK GDPR and Data Protection Act), you have certain rights regarding your personal data. These include (but are not limited to):
The right to request access to the personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your data (in certain circumstances).
The right to restrict or object to certain processing (e.g. marketing).
The right to withdraw consent (where processing is based on consent).
The right to data portability (where applicable).
If you wish to exercise any of these rights, or request a copy of your data, please contact us at the contact details below.
Security
We implement appropriate technical and organisational measures designed to protect your personal data and secure it against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. These measures may include encryption, secure servers, access controls and internal policies to ensure data confidentiality and integrity.
However, no method of transmission over the Internet or electronic storage can guarantee 100 % security. We strive to protect your personal data, but cannot completely guarantee its absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time (e.g. as our services, website, or legal requirements change). When we do, we will revise the “Last updated” date at the top.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal data.
If the changes are significant (e.g. new data use cases or third-party sharing), we may notify you by email (if you have provided one) or via a prominent notice on our Website.
Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:
Email: sales@global-workwear.co.uk
Address: Global Workwear Ltd, 67 Europa Business Park, Bird Hall Lane, Stockport SK3 0XA, United Kingdom